Good afternoon Jackie, If there had been a problem with the samples and how they were mailed, chances are excellent that this problem would have been caught by the lab and you would have been asked to submit new samples. The number for Client Support is 888-404-4363 and we are open M-F from 9 AM to 5:30 PM Eastern Time. After you paid online, an email was sent to you with your case number and pin. The box has never been opened, will this have any effect on the results? Hi Stephanie, If the test is purchased in a store in New Jersey, mailed from New Jersey, and the address of the alleged father is New Jersey, then there’s no problem. These materials don’t expire, so you’re good to go. ONE MORE STEP:To visually notify our team that you have ordered same-day results, write PR in large letters on the outside of the envelope prior to mailing and circle the letters. If The father has already been tested on another child do u keep the results? You can learn more here: https://dnatesting.com/paternity-testing-without-the-father/. Please call 888-404-4363 and a representative will be happy to help you! Yes, besides the purchase of the kit, there is an additional lab fee of $129. Please allow 10 business days for samples to reach our lab. If new swabs are needed, the swab will suspend testing without issuing results and request new samples. Hello i was trying to pay for my DNA test online I open up an account but it won’t let me go to it because it says I can’t open it until my DNS pay for but I’m trying to pay for it online because the center is closed. We use the best DNA technology available and our test is guaranteed accurate. If I can get the alleged father to provide a swab specimen without knowing exactly what it’s for, does he have to sign a consent form. You can always call us with questions, at any step of the process. See reviews from real customers. If the mother is present, swab her too; if not, don’t worry! At any rate, these results are not court-admissible because he did an at-home, peace-of-mind test. If sample are contaminated in any way, we suspend testing and ask for new samples, so your results wouldn’t be affected, no. Another way you can find out if your samples have been received is through email. And, of course, there aren’t enough swabs for you to also include your DNA, but in most cases that’s OK. The delivery time will vary depending on which mail carrier and method you choose. You can still do a test…it just has to be a legal one. The reason why we have you put them directly in the paper envelope rather than back in the plastic packaging is to help prevent the development of mold. Filed Under: Paternity Testing, Resource Center, Science Tagged With: IDENTIGENE, Paternity Test. I sent my swabs in recieved an email said they had been recieved and would be ready by Tuesday at 6 pm. In your case it’s probably OK. Same father paternity .. Hi! I hope this information helps. This makes a difference in my reply. Hi, Elizabeth. After i do the cheek test on the father, how many days do i have to send in the result to the lab? NERVOUS? Thanks. i was wondering once i get the swab from the swab from the”father” do i have to mail in the samples right away in other words does tha sample have a time limit or expire? Hi, Shay. You can see our Terms and Conditions here: http://dnatesting.com/paternity-testing-terms-and-conditions/. So 0 to 1 means there’s no chance based on the samples we were given. You can also conduct an online chat with one of our client support staff during normal business hours. Hello, Identigene, you recently did a test for my daughter and her father this was a personal test NOT a legal test. Hi, Samantha! Call 1-888-404-4363 Monday-Friday 9am-5:30pm E.T. In regards to notification, we do not notify others on the account when a legal guardian is granted access to the account. Thank you. No, we do not have it online. Hi, David. Can I be assured that no mailings would be sent directly to my home at any time? Please contact our client support staff so that they can go over your results statement and answer any of your questions. Hi, Renay. It may be that additional testing was required in order to confirm results or they may be an issue with your samples. We also require a consent signature for ALL participants being tested. Results are available two business days after our laboratory receives the samples. Soon after being acquired by Sorenson Genomics in 2007, the paternity tests were made available in stores nationwide. What does it mean 0 to 1 in the combined relationship index. If you have any more questions or concerns, please call our friendly client support at 1-888-404-GENE, Monday-Friday 9AM-8PM ET. Trying to figure out how much it would cost and if we can be tested in different states. © 2020 IDENTIGENE, LLC When it’s an at-home test, the lab can only provide an answer of whether or not the samples submitted show a biological relationship between the parties tested. Do you have to pay the lab fee upfront or is there a payment plan you can do for people not financially stable but still want to take a dna test? The preferred collection method for DNA samples industry wide is a cheek cell sample which is taken by swabbing the inside of the cheek in the mouth using a special swab that we provide in our kits. Hi, Ashley! You can get more information at this link, and you are also welcome to call and consult with one of our experts to see what options are available to you. So the answer is no, it can’t cause a 0%. Thanks! It is provided upon request, and you can make that request through our Client Support Center at 888-404-4363. I didn’t pay online, I’ve filled out paper order form including credit card information and sent it with swabs, I suggest you give us a call at 800-344-9583 (M-F, 8:30 am to 5:30 pm Eastern). I sent the package like a week ago and i have heard nothing. Our sample swabs do have a shelf life of 6 months and can be stored in the collection envelopes after swabbing. You can also conduct an online chat with one of our client support staff during normal business hours. All individuals who have access to the account will have access to information on the account as well as notes. If you give us a call at 888-404-4363, one of our experts can help you. You can either have the other person send the samples to you so that you can send all of the samples in at the same time, or they can be sent in to us separately. For a baby do I leave the phone number and email address fields on the form blank or do I enter my details? Then there is an additional lab fee as indicated on the box, yes. Please advise me on what to do. An alert will be sent to the email address associated with the account when (1) samples arrive at the lab, and (2) when results are ready. See our DNA Testing laboratory accreditations. Your email address will not be published. Our laboratory will still be able to provide paternity answers. But is it still good for testing? So what should I do? How would that work?? Any other type of sample (that is not a buccal swab) is considered a special specimen. I need the email sent to me so I can set up the online account . It’s the cheek cells that are needed for testing. We do strongly recommend including a sample from the biological mother (both mothers when relevant). Hi, Jon. I was with ONLY ONE MAN unless she is the Antichrist (which I am beginning to believe) that man your test dismissed as her father is her father and you need to send her a disclaimer about how that “personal” test can be tampered with Or I will seek legal recourse for Defamation of Character against your company! My biggest issue with this process is discretion. It’s actually not an expiration date. So would I just swab the father and the two kids and not the mother? And since you are a legal guardian, you would not need the mother’s consent, although we always recommend parents to be open and honest with each other in these matters. Had results considered him to be the biological father, that number could have been something like 4,134,001,000 to 1 that he is the father. I asked her did you see him swab his cheek? The price in the store is just for the paternity kit itself. I’ve been trying since yesterday . All special specimens require an additional lab fee of $400, and we cannot guarantee that we will be able to produce results with a special specimen.

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