I loathe having to contact support for anything at all. On the other hand, Supercell somehow optimized CoC for iPhone X wayyyyyyy before Google did for Inbox. What can I do? The easiest way is to search by keyword, or browse by category. Also, the more people that report it, the higher it's prioritized. Our customers love the quality of our products and the first-class customer service we provide. Plan every battle carefully and try to use the right number and right type of troops. Take a look at some of the benefits when you choose us to buy a TH10 account from us: Please wait and see if the purchased gems come through. The ONLY thing that has gotten better is their response time. At Clash of Clans Accounts, we take pride in being one of the most trusted CoC account vendors today. A: While most of the transactions go smoothly, sometimes Apple or Supercell servers might be slower than usual or experience an error. I don't even think that is possible with supercell support. What's your experience been like? Your gems should be credited to you. It should prompt you to restore your old village. Second was switching my main account and secondary account around on iOS. If you cannot enter the game, please email our support directly and provide them with your Game Center name and/or Facebook profile link, in-game name and also which clan you belong to (if you belong to one). After this, open Clash of Clans and go to the in-game setting. Some answers are cookie cutter bullshit answers and other times you catch the 1/1000 who actually play, give a shit, and give a full wholehearted response that makes you feel like they actually read what you said. However, you can start a new game on any device that doesn't have a previous game of Clash of Clans on it. Its Free! They got me moved over in reasonable time, especially since I figured I was hosed. So, if I'm giving feedback then they're great. Been playing since a month or two after release. But I admit after getting 5 dumb responses in a row I send a troll message or two. Then quit and restart the game. The second time I got an auto response which made no sense but when I went back they again fixed it within minutes and sent me a genuine, human response. Also make sure your wifi/hotspot is working correctly. I can certainly see the effort put in by supercell staff. For a tech company, supercell support is 'average'... which means most rational people would consider it to be horrible. Q: I lost my device and/or my game. ASK. Maintenance breaks are a pretty regular thing for server-based games like Clash and generally last 15 minutes to 4 hours! If you cannot enter the game, please email our support directly and provide them with your Game Center name and/or Facebook profile link, in-game name and also which clan you belong to (if you belong to one). I also asked several times for an iPhone x update when it was not optimized just to be a pest. Also check defensive turrets' info as well to learn which units they target. Im not suggesting it's alwaya good news, certainly not. Have never actually fixed an issue I’ve had. Web. Fast, friendly and personalised. They're supporting a game they haven't/don't play. , i have contacted them several time and they were OK. the only thing i hate about their support is that they take over 12 hours to respond especially in account recovery issues. Expending troops to win battles is a key piece in the Clash of Clans strategy. I really can’t fault them. If all else fails, please contact customer support via the In-App reporting form and they'll get back to you as soon as possible! maybe they have game accounts :\, I’ve contacted them 3 times. How does their support for CoC compare to their support from other games? it just disappeared, it was a holiday one so I wanted it back, they could not help me and insisted that I deleted it or was seeing things. If your game is still crashing or not loading, please contact our support team via the in-game "Report An Issue" button or email at clashofclans.feedback@supercell.net. Ive contacted them many times. Join any Clash Champ tourney! Q: Can I play multiple accounts on a single device? A: Clash of Clans supports only one account per device. A: Maintenance breaks usually mean they need to update servers, address a minor bug, support new content or improve the general quality of gameplay! Think of your troops as resources to be spent wisely. To optimize your attack strategies learn about how each unit works on the Barracks' Troop Training screen. until I got A notification, and another MONTH(?!?) →Restrictions and check that In-App Purchases is set to ON. I was playing on a really old tablet that finally wasn't supported by CoC anymore. Simply enter the new name you’d like to enjoy during gameplay, select continue, and you’re all done. I happen to work in IT and do some support work, so do my best to provide as much detail as I can, while determining that my query is logical (not emotional though that doesn't always work for me lol) and most importantly considering that on first contact I'm talking to a tier 1 support person. Remember that the only way to transfer your account to a new device is to have it linked to a Game Center account.

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